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Southlake Style

What Is A Patient Coordinator?

Nov 20, 2014 12:10PM ● By Dia

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Many patient-focused practices have a Patient Care Coordinator who is available to help patients navigate their way through the surgical process from post-consultation visits to answering questions after surgery. At Southlake Plastic Surgery, Kim is available to help established patients and their families as well as working with prospective patients who are doing their research before booking a consultation. Since patients cannot always reach Dr. Mason when he is busy in surgery, Kim is the link so that each patient gets prompt attention. A patient coordinator does not take the place of the surgeon, nor can she make medical decisions regarding a patient’s care and treatment. Kim is the one who provides additional information regarding details that may otherwise be overlooked. Dr. Mason thoroughly explains all the medical and surgical aspects for the patient during the initial consult. The patient coordinator then coordinates all the steps pre- and post-surgery such as scheduling the surgery and helping obtain lab reports to answering financial or personal care questions. Our patient coordinator is the concierge of our practice. Kim helps “smooth the wrinkles” so that the entire surgical experience is pleasant and worry-free for patients and their caretakers. 


  Southlake Plastic Surgery specializes in a wide variety of procedures from  breast augmentations and liposuction to microdermabrasion and facelifts.  Dr. Mark E. Mason, the founder of Southlake Plastic Surgery, is a board-  certified, Stanford-trained plastic surgeon with years of experience  performing cosmetic procedures. Our dedicated staff will work closely with  you to help achieve your desired results. We are here for you every step of  the way. Learn more about Dr. Mason and our professional staff at  Southlake Plastic Surgery.