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Texas Health Southlake Earns Top Patient Satisfaction Score in National Ratings

Jul 27, 2015 10:13AM ● By Editorial Intern f

Texas Health Harris Methodist Hospital Southlake (Texas Health Southlake) was recently awarded the top score for patient satisfaction in a national rating of more than 3,500 hospitals.

The Centers for Medicare & Medicaid Services use the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey to ask patients about their experiences during a recent hospital stay. Texas Health Southlake is one of 336 hospitals in the nation and one of five Texas Health Resource hospitals that received five stars.

“Texas Health Southlake has a strong commitment to the patient experience,” says Traci Bernard, President. “Our hospital’s rating serves as tribute to the emphasis the physicians on our medical staff and our nurses and other employees place on the care provided to each patient.”

The survey asks patients about 11 hospital quality topics such as whether or not medications were explained adequately and whether or not they were given information about what to do during their recovery at home. It also asks about factors like hospital cleanliness and noise level.

“Our goal is always to achieve excellence in safety, clinical outcomes and service,” says Daniel Varga, M.D., Senior Executive Vice President and Chief Clinical Officer of Texas Health. “This means exceeding the expectations of patients, who have told us what they want—to help them heal, keep them safe and be kind to them.”

Last year, Texas Health published “Quality and Safety Reportto the Community: A Transparent Report Card from Texas Health Resources,” making it the first health system in Texas and one of only a few in the country that publicly posted quality, safety and patient satisfaction data.

Texas Health Southlake is a fully accredited acute care facility with a full complement of services, including a 24-hour emergency room, surgery, post-operative care, therapy and imaging.

Click here to see the survey results.