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Texas Health Southlake Earns Top Patient Satisfaction Score in National Ratings

Jul 27, 2015 10:13AM ● Published by Tyler Hicks

Texas Health Harris Methodist Hospital Southlake (Texas Health Southlake) was recently awarded the top score for patient satisfaction in a national rating of more than 3,500 hospitals.

The Centers for Medicare & Medicaid Services use the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey to ask patients about their experiences during a recent hospital stay. Texas Health Southlake is one of 336 hospitals in the nation and one of five Texas Health Resource hospitals that received five stars.

“Texas Health Southlake has a strong commitment to the patient experience,” says Traci Bernard, President. “Our hospital’s rating serves as tribute to the emphasis the physicians on our medical staff and our nurses and other employees place on the care provided to each patient.”

The survey asks patients about 11 hospital quality topics such as whether or not medications were explained adequately and whether or not they were given information about what to do during their recovery at home. It also asks about factors like hospital cleanliness and noise level.

“Our goal is always to achieve excellence in safety, clinical outcomes and service,” says Daniel Varga, M.D., Senior Executive Vice President and Chief Clinical Officer of Texas Health. “This means exceeding the expectations of patients, who have told us what they want—to help them heal, keep them safe and be kind to them.”

Last year, Texas Health published “Quality and Safety Reportto the Community: A Transparent Report Card from Texas Health Resources,” making it the first health system in Texas and one of only a few in the country that publicly posted quality, safety and patient satisfaction data.

Texas Health Southlake is a fully accredited acute care facility with a full complement of services, including a 24-hour emergency room, surgery, post-operative care, therapy and imaging.

Click here to see the survey results. 

Health+Beauty, Today, City+School Texas Health Harris Methodist Southlake
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    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/26/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/26/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/26/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/26/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/26/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Interlochen Lights 2017

    12/26/2017
    07:00PM — 11:00PM

    "Texas Best" Christmas Lights (as voted by the viewers of the Texas Country Reporter TV Show) are...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/27/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/27/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/27/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/27/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/27/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/27/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/27/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/27/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/28/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/28/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/28/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/28/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/28/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/28/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/28/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/28/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/29/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/29/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/29/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/29/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/29/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/29/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/29/2017
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/29/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • PARTY ON!

    12/29/2017
    07:00PM — 10:30PM

    Join us each Friday night for our weekly ballroom dance party! A great mix of ballroom, latin, c...


  • Extreme Ornament Help-Create Events

    12/30/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/30/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/30/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/30/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/30/2017
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/30/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Extreme Ornament Help-Create Events

    12/31/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Holiday in the Park 2017

    12/31/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    12/31/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Enchant Christmas Light Maze & Market

    12/31/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • Ring in New Years Eve at Truluck's

    12/31/2017
    05:00PM — 12:00AM

    This New Year's Eve (December 31), Truluck's has two options for diners to ring in the New Year: ...


  • Toast to the New Year with Moët & Chandon champagne and a five-course dinner in LAW before dancin...


  • New Year's Day Hangover Brunch at Four Seasons

    01/01/2018
    10:00AM — 02:00PM

    Start 2018 off right with an indulgent brunch and build your own Bloody Mary bar in LAW.


  • New Year's Day Hangover Brunch at Four Seasons

    01/01/2018
    10:00AM — 02:00PM

    Start 2018 off right with an indulgent brunch and build your own Bloody Mary bar in LAW.


  • Holiday in the Park 2017

    01/01/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    01/01/2018
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    01/01/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/02/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/02/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/03/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/03/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/04/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/04/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/05/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/05/2018
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/06/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/06/2018
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/07/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/07/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/08/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/08/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


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