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Town of Westlake Sets New Satisfaction Highs

Oct 06, 2015 01:56PM ● Published by Audrey Sellers

If you’re a Westlake resident, you’re probably happy to be living there. At least, that’s according to recent survey results. Eighty-five percent of Westlake residents are “very satisfied” or “satisfied” with the overall quality of government services, according to data from one of the nation's leading community-based market research firms. 

The ETC Institute conducted the survey during the summer to help Town leaders make critical decisions concerning the allocation of Town resources, to measure the effectiveness of Town services, and to help decide the future direction of the community. Chris Tatham, Senior Executive Vice President/Chief Operating Officer for ETC Institute, shared the results with Westlake Town Council during a meeting last month.

Along with the Composite Customer Satisfaction Index at 127, much higher than the national average of 100, the Town of Westlake set new satisfaction highs in four areas. Emergency preparedness efforts received an overall satisfaction of 96 percent, compared to the U.S. average of 67 percent; communications received 92 percent versus the U.S. average of 50 percent; customer service received 90 percent satisfaction versus 54 percent in the U.S.; and code enforcement was rated at 78 percent satisfaction versus the U.S. average of 49 percent.

“The Town of Westlake is now setting the standard for the delivering of local governmental services,” Tatham said in a press release. “Very few communities in the nation have seen satisfaction levels increase as much as Westlake over the past six years.”

This was the fifth time the Town of Westlake administered the resident survey, which was sent to residents via mail and phone. Previous surveys were administered in 2009, 2010, 2011, and 2013. The Composite Customer Satisfaction Index for the Town increased by 14 points since 2013 and by 27 points since 2009. In comparison, the U.S. index has remained stagnant, with a decrease of 1 point since 2013 and no overall change since 2009.

Assistant Town Manager Amanda DeGan said she is very pleased with the results as it reinforces that Town staff are providing the services and quality that residents value.

“We, as a staff team, focus on working with the Council to create an environment that is high quality and welcoming,” DeGan said in a press release. “We work hard to build personal relationships with our residents, which helps them feel like a part of our community.” 

DeGan said even though staff members are thrilled with the survey results, they intend to continue the hard work necessary to not only maintain high satisfaction levels but also increase efforts in other areas where improvements are needed.

For more than 20 years, ETC Institute has worked with local governments nationwide to gather statistically valid and representative input from residents on a wide variety of issues and topics. For more information, go to ETCInstitute.com

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    12/26/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/26/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Interlochen Lights 2017

    12/26/2017
    07:00PM — 11:00PM

    "Texas Best" Christmas Lights (as voted by the viewers of the Texas Country Reporter TV Show) are...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/27/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/27/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/27/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/27/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/27/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/27/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/27/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/27/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/28/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/28/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/28/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/28/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/28/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/28/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/28/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/28/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Winter Mystery Basket Camp (Ages 4-8)

    12/29/2017
    09:00AM — 12:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Winter Mystery Basket Camp (Ages 9-Teen)

    12/29/2017
    01:00PM — 04:00PM

    Calling all chefs! Cooking shows have nothing on Taste Buds Kitchen's tasty cooking extravaganzas...


  • Extreme Ornament Help-Create Events

    12/29/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/29/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/29/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/29/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/29/2017
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/29/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • PARTY ON!

    12/29/2017
    07:00PM — 10:30PM

    Join us each Friday night for our weekly ballroom dance party! A great mix of ballroom, latin, c...


  • Extreme Ornament Help-Create Events

    12/30/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Traditional Ornament Help-Create Events

    12/30/2017
    02:00PM — 06:00PM

    Bring the kids and drop in for one of Vetro’s Traditional Ornament Help-Create events, *select da...


  • Holiday in the Park 2017

    12/30/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    12/30/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    12/30/2017
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Gift of Lights 2017

    12/30/2017
    06:00PM

    The Gift of Lights is a Texas-sized Drive Thru light park hosted at Texas Motor Speedway with a p...


  • Extreme Ornament Help-Create Events

    12/31/2017
    02:00PM — 06:00PM

    Unleash your inner elf during Vetro’s Extreme Ornament Help-Create events, *select dates and time...


  • Holiday in the Park 2017

    12/31/2017
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    12/31/2017
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Enchant Christmas Light Maze & Market

    12/31/2017
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • Ring in New Years Eve at Truluck's

    12/31/2017
    05:00PM — 12:00AM

    This New Year's Eve (December 31), Truluck's has two options for diners to ring in the New Year: ...


  • Toast to the New Year with Moët & Chandon champagne and a five-course dinner in LAW before dancin...


  • New Year's Day Hangover Brunch at Four Seasons

    01/01/2018
    10:00AM — 02:00PM

    Start 2018 off right with an indulgent brunch and build your own Bloody Mary bar in LAW.


  • New Year's Day Hangover Brunch at Four Seasons

    01/01/2018
    10:00AM — 02:00PM

    Start 2018 off right with an indulgent brunch and build your own Bloody Mary bar in LAW.


  • Holiday in the Park 2017

    01/01/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • Enchant Christmas Light Maze & Market

    01/01/2018
    05:00PM — 11:00PM

    The Lone Star State is about to get a lot brighter as Enchant, The World's Largest Christmas Ligh...


  • 2017 Magical Winter Lights

    01/01/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/02/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/02/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/03/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/03/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/04/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/04/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/05/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/05/2018
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/06/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/06/2018
    05:00PM — 11:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/07/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/07/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


  • Holiday in the Park 2017

    01/08/2018
    02:00PM — 10:00PM

    Holiday in the Park is back for select days from November 17-January 7 at Six Flags Over Texas. I...


  • 2017 Magical Winter Lights

    01/08/2018
    05:00PM — 10:00PM

    Magical Winter Lights is a spectacular, larger-than-life festival that presents a fresh multicult...


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