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Last fall my husband and I decided to take advantage of the low interest rates and refinance our mortgage. We made the very wise decision to contact Cloud Lenders. What a great experience! Not only did we get a much lower rate on our loan, but we had the pleasure of working with their friendly, helpful, honest, and extremely professional employees, particularly our loan originator, James, and our loan processor, Jennifer. They were very responsive to all of our questions and needs, returning phone calls and responding to emails almost immediately. Low rates and wonderful customer service would have been enough to convince us to work with Cloud, but on top of that, the entire process was very convenient. You complete your application online and work with your loan originator and loan processor over the phone. Even signing the final paperwork was easy – Cloud actually sent a notary to our house so we could sign the documents at home. I would happily recommend Cloud Lenders to anyone considering a new home loan or a refinance of their current mortgage. I know we will certainly use them again!
I love dealing with a company who truly understands customer service! I have had bad experiences with other lenders in the past (not returning calls, not following through, etc.), but in contrast, I totally felt taken care of by the professionals at Cloud. They are personable, professional, and truly understand the ins and outs of helping the mortgage customer. I will use them again, and recommend them to anyone wanting excellent customer service, and great rates!